Shipping policy

Order Processing

All orders are processed within 1–5 business days after payment is confirmed.
Because we work with international suppliers, processing times may vary slightly depending on product availability.

Worldwide Shipping

We ship worldwide 🌍
Our products are shipped directly from trusted third-party suppliers located in different countries.

Estimated Delivery Times

Delivery times depend on your location and the supplier handling your order. Estimated delivery times are:

United States: 7–20 business days
Europe: 3-10 business days
Canada & Australia: 10–25 business days
Rest of the World: 10–30 business days

Please note that these timeframes are estimates, not guarantees.

Shipping Costs

Shipping costs (if any) are clearly shown at checkout before you complete your purchase.
Some products may include free shipping.

Tracking Your Order

Once your order is shipped, you will receive a tracking number by email.
Tracking information may take 2–5 days to become active — this is completely normal.

Customs & Import Fees

Orders may be shipped from outside your country, which means they may be subject to customs duties or import taxes depending on your local regulations.

These fees are not included in the product price or shipping cost and are the responsibility of the customer.

Delays

While we do our best to ensure timely delivery, delays can sometimes happen due to:

customs inspections
carrier delays
holidays or high-demand periods
circumstances beyond our control

If this happens, we truly appreciate your patience ❤️

Incorrect Address

Please make sure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Orders

If your order hasn’t arrived within the estimated delivery time, don’t worry — just contact us at
📧 contact@diamglow.com
We’ll be happy to help you track your order or find a solution.